LUV WOODS PRODUCT WARRANTY TERMS & CONDITIONS

In the unlikely event that your product needs warranty service, please contact Luv Woods customer service. After
receiving the service request, Luv Woods will decide at its sole discretion, if the product will be collected for
examination/repair, will be (partly) replaced, or if the service request will be rejected. It is determined by law that we
have the possibility to repair the warranty product, if possible, and we are not obliged to the replacement of the
furniture. The warranty remains in force for 3 months, starting on the date of delivery. Within those 3 months, the
warranty will gradually expired; after 1 month you might be asked for a financial contribution for possible extra costs
that have to be made.

WARRANTY TABLE
The warranty covers 3 months of complete warranty on new products. The warranty is non-transferable and includes
all provisions as stated in our user guidelines. All other provisions that those specified by us, are not warranty. The
warranty covers repair requests of construction and production faults. You might be asking for a financial contribution
for replacement and/or repair. Costs will be communicated in advance via our customer service team.

WARRANTY CHAIRS
The warranty covers 1 month of complete warranty on new products. The warranty is non-transferable and includes
all provisions as stated in our user guidelines. All other provisions that those specified by us, are not warranty. The
warranty covers repair requests of construction and production faults. You might be asking for a financial
contribution for replacement and/or repair. Costs will be communicated in advance via our customer service team.

WARRANTY WOOD BENCHES & CUSTOMISATION PRODUCTS
The warranty covers 3 months of complete warranty on new products. The warranty is non-transferable and includes
all provisions as stated in our user guidelines. All other provisions that those specified by us, are not warranty. The
warranty covers repair requests of construction and production faults. You might be asking for a financial contribution
for replacement and/or repair. Costs will be communicated in advance via our customer service team.
IN GENERAL
• The warranty is valid from the date of delivery to the first owner.
• The warranty covers repair requests of construction and productions faults.
• The warranty applies to the piece of furniture. When a piece of furniture changes hand or is resold, this does
not affect the application of the warranty terms and conditions.
• A number of exclusions apply to these warranty terms. For this, please see the maintenance instructions for
various product group below.

EXCLUSIONS & LIMITATIONS
• Normal and natural wear and tear
• Wear and tear of wheels and caps
• Wear and tear caused by improper and excessive use and abuse
• Damage caused by normal and natural wear and tear.
• Improper assembly of servicing by unqualified persons.
• Improper of project-base use of furniture intended for private use.
• Exposure of product to undesired heat, moisture, liquids and cleaning products.
• Discolouration caused by (sun)light.

EXCLUSIONS & LIMITATIONS
• Damage caused by sharp, hot, or damp objects.
• Environmental influences like undesirable levels of dryness, humidity, light and temperature.
• Vandalism, theft, abuse and damage caused by impacts or accidents.
• Damage and stains caused by pets, heat sources, and mold caused by moisture (mildew).
• Stains caused by bodily fluids, body and hair care products.
• Discolouration caused by medicine use (chemical reaction).
• Any changes caused by products containing activities acids or alcohol, as well as solvents.
• Unauthorized attempts to clean, repair or modify product.
• Spots and rings caused by unremoved water, moisture and condensation.
• Specific characteristics of product and material that are not covered by the warranty.
• Poor maintenance.

EXCLUSIONS & LIMITATIONS
WARRANTY CLAIM
In the event of a warranty claim, the warranty applies only to the product or product part which is subject to complaint,
and not to the entire delivery. A detailed description of the problem and an overview photo as well as detailed photos
are required for evaluation (overview photo taken from 2-3m distance, detailed photo taken from 0.5m distance or
close-up shot). Complaints should be addressed to the Luv Woods customer service team and will only be considered
after the presentation of original purchase agreement.

DELIVERY
Please make sure that product delivery can take place without any problems. Building related obstacles like entrances,
doors, widths of hallways and staircases, elevators, etc., may not impede damage-free delivery. It must be made
possible to comply with applicable legal rules concerning maximum weight limits and safety. The warranty down not
cover 3 months of new condition. We are not liable for possible damage as a result of transporting or installing the
furniture yourself, nor for damage caused by incorrect operation and/or self-adjustments or adaptations to the
furniture.

BUYER'S OBLIGATION
In the event of missing parts or a damaged product, please contact Luv Woods customer service team immediately.
We strongly advise you to never carry out repairs yourself, as this will invalidate the warranty.

DAMAGE DUE TO OTHER PRODUCTS
Damages due to other products, like cleaning sprays, impregnation agents and maintenance products other than
prescribed by manufacturer specifically for your product, denim stains and other stains caused by non-colourfast
materials, damage caused by hook and loop fastener, zippers and other sharp clothing attachments, and damage
caused by sticky or sweet substances, acids, plasticisers and bleach, are all excluded from the warranty.

SHOWROOM PRODUCTS
Due to frequent reconstruction and demonstration, showroom products don't meet the new-state characteristics of a
product, and are therefore not covered under this warranty. The legal warranty term of 3 months on production faults
remains applicable. Moreover, all traces of usage and/or malfunctioning mechanism need to be documented before
purchase. If necessary, reorders and changes will only be warranty as long as the model concerned is in production.
Extra services, concerning planning and assembly, are not included in the warranty

IMPORTANT INFORMATION
TABLES
MEASURING, SETTING UP AND ALIGNMENT
When buying furniture, measuring during the planning process and alignment during the delivery process is very
important. Since floors, walls and ceilings aren't straight, during the installation and assembly of the furniture, surface
imperfections can be expected.

AIR HUMIDITY
Wood reacts strongly to environmental factors like cold/warmth, and air humidity. Especially the cold/dry season is a hard time for your wooden furniture. The wood will probably warp and/or will show small. This is natural characteristics
of real wood and therefore no valid reason for complaint. The quality of your solid wooden furniture is best preserved
in a relative air humidity of 45-60%. You can measure the air humidity with hygrometer. Please note that especially in
newly-built houses the atmosphere is extremely dry due to the very good insulation. In this situation, it is absolutely
necessary that you pay extra attention to the air humidity. To ensure an indoor climate with an optimal air humidity
level, we advise you to place an air humidifier. An air humidifier contributes to the preservation of your wooden
furniture, and helps (to a certain extent) to prevent the wood from drying out or cracking. Additionally, the device will
contribute to a healthier living environment, reducing dehydrated skin, burning eyes, or irritation of airways. In the
beginning, newly-built houses are often damp. If this is the case, place your furniture at a distance of at least 10cm
from the walls, to ensure a good air circulation. It is also recommended to ventilate rooms on a regular basis.

SPARE PARTS AND WEAR PARTS
Using replacement parts of other manufacturers, may be dangerous. Only original parts or parts that have been
approved by the manufacturer, are allowed.

CHAIRS AND WOOD BENCHES
LOAD/WEIGHT
A weight restriction of 120kg per seating space apply to all of our sitting furniture. Our chairs, especially cantilever
chairs, are not suitable to "plop down on" (short, extreme overload). For extra tall or heavy people, we recommend to
customise the furniture in width and/or height, as overloading your furniture will cause premature wear and damage.

ELECTROSTATIC CHARGE
Furniture fabrics and other primary synthetic materials have a natural conductivity and can only absorb a limited
amount of moisture. The electrostatic charge is normally caused by dry air, especially in the winter and in combination
with synthetic materials like carpet, curtain, fabric upholstery, cushions, blankets, etc. In such cases, it is important to
optimise your indoor climate. You can raise the air humidity using a sprayer with distilled water to somewhat moisten
your upholstery. Or you can wipe your upholstery with damp cloth. Moistening your carpet thoroughly with distilled
water does wonders as well. The guidelines of your carpet dealer are leading in this.

PRODUCT SPECIFIC AND MATERIAL SPECIFIC CHARACTERISTICS
Regardless of material, construction, production and price, the qualitative evaluation of your furniture includes 3
important product characteristics that will lead to natural modification of your furniture by normal use. These
characteristics cannot be prevented and are therefore not covered by the warranty.
• Material specific characteristics: for example, natural characteristics of leather or wood.
• Model specific characteristics: for example, originating from the shape of the model
• Use specific characteristics: for example, the appearance of a favorite spot on your seating furniture

DISCOLOURATION, NON-COLOURFAST FABRICS / COLOUR MIXING
In the course of time, light fabric and leather colours will show discolouration, caused by contact with other, non-
colourfast, materials. For example, dark pants or jeans will give off colour on the light upholstery of the furniture. This
is not caused by the quality of the upholstery fa2or leather, but 8s caused by material characteristics of other, non-
colourfast types of fabric. Light upholstery (fabric or leather) in combination with dark or intense colours, like dark
red, dark blue, black, etc., can cause colour mixing. This is also a well-known phenomenon in the clothing industry.
Suede leather or microfibers can cause slight rub traces. To avoid this, carefully vacuum the upholstery at an early
stage or wipe it with a damp cloth (textiles must be washed). Leather and fabrics which do not form part of the Luv
Woods standard collection, are not covered by our warranty.

WEIGHT SEPARATE PARTS
Armrest, parts with a function and/or supporting parts for feet support a maximum weight of 20-35kilo. In any case,
these parts are not suitable to support a total body weight.

COLOUR DEVIATION
It is possible that you may note slight differences in shades of colour between your new furniture and the colour
sample showed before purchase, or furniture you already own. In particular, this applies to natural fibers and leather.
We cannot guarantee absolute colour uniformity between different furniture pieces. We advise you to enclose the
original colour sample, when reordering furniture. If this is not available, you can first request a production sample for
approval.

TOLERANCE
Technical tolerances are unavoidable in the furniture production process. If the deviation (tolerance) of colour,
structure, and measures are within the set international standards, there are no valid reasons for complaints.

LEGS, CAPS AND FELTS
While purchasing your furniture, please make sure that legs, caps or wheels are suitable for the floor surface where
the furniture is to be positioned. This, to protect your floor. Please inform the store representative about the floor
surface where your furniture is to be placed. This may prevent caps and wheels to leave signs of use on your floor.
Luv Woods cannot be held responsible for any damage caused by caps or wheels. Note: after cleaning the floor, don't
leave moisture in the area of your furniture.

ODOUR
New products spread a specific odour. Depending on the material and composition of the furniture, it can take several
weeks or months before such odour disappears. Climate and use of the product will also affect the retainment of
odour. Natural products, like leather and wood, will always keep their specific odours.

LIGHT
Any material will change unavoidably when exposed to (sun)light. Therefore, protect your valuable (new) furniture
from direct (sun)light and extreme light source. Strong light, and especially sunlight, will change material surfaces and
can cause fading to parts that are directly exposed to the light source within a few weeks. Depending on the material,
your furniture will show dark or light discolouration. Although this cannot be entirely prevented, closing (roller) blinds
or curtains will protect your furniture against direct and strong sunlight.

DRY AIR IS HARMFUL TO PEOPLE AND WILL DAMAGE MATERIAL
Air that is too moist, as well as air that is too dry due to excessive heating, will damage your furniture. Do not place
your furniture near heaters, radiators or other sources of heat, and avoid temperatures above 23°C. We recommend
an air humidifier for rooms with central heating. Climate control is especially important for wooden furniture: it is
recommended to place thermometers and moisture meters in these rooms.

THE USE OF UNIQUE, NATURAL MATERIALS
Furniture that is (mainly or partly) made of natural products, is always unique. Because of natural characteristics of
leather and wood, we can never guarantee absolute similarity in colour and/or structure between different furniture
pieces.

MAINTENANCE
It is highly recommended to maintain your furniture on a regular basis. As a user it is important to keep your furniture
in good condition. For this reason, we advise you to read the maintenance instructions in this guide carefully.

GENERAL MAINTENANCE TIPS
To keep your furniture in good condition for a long time, it should be regularly maintained. For this surface
maintenance little effort is required. It is sufficient to dust off the wood on regular basis with a soft, dry cloth or a
moist chamois leather cloth (shammy) in the direction of the wood grain. Use clean cotton cloths and do not use
microfiber cloths or pencil eraser, which may contain fine partials and cause scratches on the surface. All used cloths
must be thoroughly cleaned and rinsed with water. Never use a steam cleaner. You can also add a little bit of dish
soap to the water. But watch out for dish soap with added bleach (such as lemon extract). Never use cleaning agents,
detergents, or abrasives.

COLOUR AND STRUCTURE DIFFERENCES
Please realise that wood is a natural product. No two trees are alike. For this reason, there may be structural differences
or differences in colour in comparison to the wood sample used in stores. For this reason, every piece of furniture has
its own unique wood image. This gives your Luv Woods furniture an exclusive look and feel. When opting for a Luv
Woods product in varnished wood, keep in mind the colour of your product can differ somewhat from the original
sample. This because every lot of wood is unique and therefore reacts differently to the varnish. Also, specific model-
dependant production techniques such as framed or panelled fronts, vertical and horizontal solid wood direction, slip
matched solid wood for optical demarcation, and solid wood combinations, top and plinth joint, "thick edges" or
adhesion of the parquet for shape retention, lead, independent of the type of wood, position and light angle, to lighter
and darker colour and structure accents. These natural colour differences are part of the product’s natural resources
and an essential and differentiating characteristics of authenticity. Direct (sun)light will cause the wood to take on its
definitive colour. This process will, depending on exposure to sun/day light, take some time (six months to one year).
Strong light and specifically direct sunlight will cause the material surface to change and can bleach parts of your
furniture that are exposed to it within weeks. Depending on the material, your furniture can change to either a lighter
or darker shade. This cannot be wholly prevented, however keeping blinds and curtains shut significantly reduces the
influence of direct sunlight. On the other hand, light also causes the initial colour differences to diminish in time. Do
not place hot objects directly on the wood, this caused rings that cannot be removed afterwards.

CHARACTERISTICS PREMIUM QUALITY
Natural wood characteristics, such as knots and other natural blemishes, medullary rays (in oak), colour and structural
differences, black pits and small (filled) knots, can and may in limited amount appear on your product. Open defects
and larger knots may be present on the under and insides of the side rails of your furniture piece. These characteristics
are no reason for complaints.

CHARACTERISTICS KNOTTED QUALITY
Wood that shows original knots is often called rustic wood. This wood shows the irregular traits of natural world it
comes from: the place where a tree originally branched out or started growth. The knots (also called knobs) and cracks
are filled using black stone glue, so that they remain perfectly visible and give your table a modern look and feel. Our
rustic quality table top can and may contain knots, cracks and small open defects as well as darker coloured pitch
streaks and differing colour patterns in the various sections. Luv Woods wood is finished with varnish or oil with
polyurethane coating. Every finishing asks for a specific treatment.

MAINTENANCE ADVICE FOR OILED PRODUCTS
CLEAR / COLOURED
Oil finishing makes the most out of the natural appearance of solid wood. This, however, can make your product more
prone to moisture and stains in comparison to a varnished product. Spilled fluids must therefore be removed
immediately. Light scratches and stains can be treated with special sponge. Sanding down lightly in the direction of
the wood grain. After that a new layer of oil must be applied. Never use corrosive dissolving products or cleaning
agents with an abrasive effect!. For daily maintenance do not use cleaning agents. Wipe down with a slightly moistened
cloth, afterwards dry off using a dry cloth. Depending on the appearance and use, treat the wood several times a year
with the corresponding oil. Use the oil as noted in the user manual. When your newly delivered table appear a bit dry
(this can be due to the change of environment and therefore change of air humidity), it is wise to treat it with oil
directly.

MAINTENANCE ADVICE FOR VARNISHED / STAINED PRODUCTS
CLEAR / COLOURED
For daily maintenance do not use cleaning agents. Wipe down using a slightly damp cloth. Dry off using a dry cloth
afterwards. The varnish only reaches its maximum hardness after two months, please treat your furniture with extra
care during the first period. Coffee or wine stains(etc.) should be removed immediately with (diluted) mild detergent
and small amounts of water. Never use wax, wax-containing products or cleaning agents with a scouring effect.

LUV WOODS CUSTOMER SERVICE HELPLINE
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